Frequently Asked Questions

FAQ

We Are Usually Asked About

Are the products you sell legal to purchase?

Yes, all of our products are completely legal as none of the CBD oils contain any THC (Tetrahydrocannabinol) the principal psychoactive (mind altering) constituent of cannabis.

Can I talk to someone about the products you sell?

Yes of course, a member of the team will be happy to talk to you about any concerns you may have, or indeed any question you’d like to raise. Our contact details can be found in out contact section.

What's your returns policy?

We have a no-quibble refund policy for any goods purchased from our online store, as long as the goods are in an as-new unused condition.

In cases of bottles of CBD and personal hygiene products, unfortunately we are unable to refund if the bottle seal has broken (opened), or if the item has been removed from any hygienic packaging.

You can view our full refund policy here.

Where can I find my order number?

You can view your order number on the order or shipping confirmation email we sent you. If you are an account holder, you can log into My Account and click on ‘Orders’ to view all of your orders.

The item I've received is broken or damaged.

We’re really sorry about that, please Contact Us to arrange the return of your faulty item to us for a full refund.

When will I receive my refund?

As soon as your parcel reaches us, we’ll send you an email and complete your refund. Depending on your payment method, it can then take up to 5-10 days for the refund to show on your account but this is beyond our control.

Privacy & GDPR

Natural Plant Products collects personal information when you provide your contact details, enquire about our products or ask for a quote or place an order for our products or services. The purpose for us holding this data is it allows us to form a sales ‘contract’ with you. We will use this information to provide the products/services requested and maintain accurate records.
We may from time to time send marketing e-mails and flyers/brochures to you and we do so as we believe that this is in our legitimate company interest as well as your legitimate interest. Our marketing material will be educational i.e. provide you with information about events and new & existing products/services. You can opt out of our marketing at any time. Natural Plant Products will not share your information for marketing purposes with third parties. For more information explaining how we use your information please see our Privacy Policy.

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